Borrower Agreement

4. Borrower Agreement Version 1.0 | Effective date: [Not configured] 4.1 Borrower declarations The borrower confirms that all submitted information is complete and materially accurate, that the borrower acts in their own name or with proper authority, and that the requested loan is for a lawful purpose. The borrower must disclose information reasonably requested to assess affordability, identity, fraud risk and the proposed security. The borrower must not conceal material existing obligations. 4.2 No guarantee of funding Submitting a request does not guarantee an offer, approval, funding amount, interest rate or disbursement date. A lender independently decides whether to make an offer. 4.3 Review of total cost Before acceptance, the borrower must receive the principal, net disbursement, interest method, all fees, total repayment, instalments, due dates, grace period, default charges and early-repayment position. The borrower should not accept a loan that cannot reasonably be repaid from expected lawful income after essential living and business expenses. 4.4 Repayment The borrower must repay through the stated channel using the correct reference. A payment is credited after confirmation and reconciliation. The borrower should keep every receipt. The borrower may request a statement showing principal, interest, fees, payments, reversals and outstanding balance. 4.5 Financial difficulty A borrower who expects difficulty should contact the lender through PesaPact before the due date. A restructuring is effective only when documented and accepted by the affected parties. A lender is not required to restructure, but must consider requests fairly and must not impose undisclosed charges. 4.6 Default Default consequences are limited to those stated in the signed loan contract and permitted by law. Default does not permit harassment, threats, public shaming, unlawful disclosure, unauthorised access to contacts or arbitrary seizure. The borrower remains entitled to challenge an incorrect balance, unauthorised transaction, identity fraud, duplicate charge or unlawful collection conduct. 4.7 Credit information PesaPact will not represent that it can list a borrower with a credit reference bureau unless it and/or the relevant lender has the lawful authority, required notices, data-quality controls and applicable arrangements. Any CRB clause must be activated only after separate legal confirmation. 4.8 Borrower complaints A borrower may complain about pricing, payment allocation, lender conduct, privacy, fraud, verification or platform administration through [Not configured]. Complaining does not suspend an undisputed payment unless the parties agree or the law requires.